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  • Writer's pictureM&H

The Unofficial Guide to Mommys Toy Shop Policies: A Light-Hearted Look at our Sex Toys Process

Welcome to Mommys Toy Shop, your cozy corner in Edmonton, Alberta, for all things delightful and a tad bit naughty. Our goal? To make your shopping journey as seamless and enjoyable as possible—think of it as a smooth ride down a fun, twisty slide. So, let's amble through our policies together, shall we? No stiff suits or legal jargon here, just a friendly chat about how we can make your experience with us a fantastic one.

returns and shipping policies at mommys toy shop, showing a blonde lady with a receipt and return item in a box, at the checkout counter at Mommys Toy shop store counter and being helped by a lady with dark hair

Our Discreet Shipping: Because Surprises Should Only Be Intentional

Ever ordered something online and then spent the next few days side-eyeing every delivery truck in your neighborhood? Say no more. Our Discreet Shipping Policy ensures your sex toys & goodies arrive in the most unassuming packaging possible—so unassuming that even your nosy neighbor won't bat an eyelid. And for those in Edmonton offering a magic "1-Hour Delivery" service—because why wait for pleasure?

Remember, all packages come from "MTS, 5975-103a Street NW, Edmonton, Alberta, T6H 2J7," making it look like you're just receiving another mundane parcel. Your secret's safe with us.

*Local delivery parcels are not labelled.

The Exchange Policy: Because We Understand Commitment Is Hard with sex toys

Got a bit too excited and realized what you got isn't quite right? We've all been there. Here's how we can help you swap it for something that's more... you.

The 7-Day Sprint

You have 7 days from purchase to decide if it's a keeper. Just make sure it's unopened and unused because, well, some things are too personal to return once they've been acquainted with you.

"It's Not You, It's Me" - The Exchange Process

Just bring the item back with your receipt, and we'll have a look. If all checks out, let's find you a better match. Our store is like a dating app for your shopping needs—no swiping required.

Please Note: All local returns and exchanges must be done at the store and not with the delivery drivers. It's important to us that we handle your concerns directly to ensure the best possible service and to find that perfect match for you.

The "No-Go" Zone

Some items, like intimate wear and personal care products, are a bit too close for comfort. Unless they're playing the defective card, we can't take them back. It's not that we don't trust you; it's just hygiene and safety first!

Wrong Size? A Delicate Matter

Ah, the delicate dance of finding the perfect fit. If your item has been more than just a casual acquaintance (aka used), we can't exchange it. It's not about the size; it's about the experience.

Wrapping It Up

At Mommys Toy Shop, we're not just about selling; we're about ensuring you feel good about your purchase—before, during, and after. Got questions or need to chat about an exchange? Our customer service is as friendly as this guide, so give us a ring at 780-203-7588.

There you have it, a no-frills, hopefully-a-chuckle-or-two guide to our policies. Thanks for choosing Mommys Toy Shop, where we take fun seriously, but not too seriously.


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