Question 1

Edmonton Delivery Options

Accepted Answer

Delivery options vary by time and location, but typically include:
 • 1 to 1.5 Hour Rush Delivery
 • Scheduled delivery windows
Available options will appear automatically at checkout.

Question 2

Service Areas

Accepted Answer

Delivery Options & Shipping Information
⚡ Same-Day VIP Delivery (Edmonton)
 • 1-Hour Delivery – Edmonton South & Central
$10
 • 1.5-Hour Delivery – North Edmonton
$10
Delivery time begins once payment is completed and contact has been made. These options are prioritized but may be affected by traffic, weather, or order volume.

🚛 Same-Day Delivery (2–12 Hour Window)
Same-day delivery within a broader time window is available for the following areas:
 • Sherwood Park – $10
 • Leduc – $12
 • Nisku – $12
 • Beaumont – $12
 • Spruce Grove – $15
 • St. Albert – $15
 • Devon – $20
 • Stony Plain – $20
 • Fort Saskatchewan – $20
 • Morinville – $20
Delivery may occur anytime within a 2 to 12 hour window on the same day.

❄️ Out-of-Town Delivery Notes
 • Our team reserves the right to schedule out-of-town deliveries based on weather conditions and delivery volume
 • Timing estimates are not guaranteed for out-of-town locations

📦 Canada-Wide Shipping
We ship discreetly to all Canadian provinces.
 • $20 flat rate

ℹ️ Important Notes
 • All deliveries use discreet packaging
 • Delivery times begin after payment and order preparation
 • Prices are subject to change without notice
 • Available delivery options and pricing are shown automatically at checkout based on your address, please contact us if your delivery options don't show correctly.

Question 3

Local Pickup

Accepted Answer

Don't want our deliveries to arrive to your home?

Want to pickup while driving around?

No problem, simply choose the pickup option on the Checkout page as your delivery preference.  We will contact you once your order is ready for pickup.

You will require ID (if prepaid) and your order confirmation or order number.

Location : 5975 - 103a Street NW, Edmonton, Alberta T6H2J7 (https://www.google.com/search?q=5975+103a+street+Nw&rlz=1C1RXQR_enCA931CA931&oq=5975+103a+street+Nw&aqs=chrome.0.69i59j69i61.4535j0j7&sourceid=chrome&ie=UTF-8#)

Please wait to be notified before heading to the pickup.
We are generally able to have your order ready within 1 hour before 2 am. MST.

https://static.wixstatic.com/media/8cfe34_ccab0b662f724c77b99f973d583ea7f1~mv2.jpg

Question 4

How Discreet is your packaging?

Accepted Answer

All of Mommys Toy Shop's locally delivered packages will be in plain, unmarked sealed bags.
Packages will be sealed.
https://static.wixstatic.com/media/8cfe34_b8ed2fb623ad4f97a4980ab22973eff3~mv2.jpg

Orders fulfilled by Canada Post, UPS, Canpar, etc. will be packaged in plain unmarked boxes or mailers bearing the following abbreviation as the shipper:

MTS
5975-103a Street NW
Edmonton, Alberta
T6H 2J7

Question 5

How fast is delivery and shipping?

Accepted Answer

We specialize in fast, same day delivery.
Most Edmonton orders are delivered within 1.5 hours when placed during active delivery hours. We schedule deliveries in short windows so you are not left waiting all night.
If you need it tonight, we are built for that.

Question 6

If my item does not work can I get a refund or return the product?

Accepted Answer

Our product policy is designed with customer satisfaction and safety in mind. We are unable to accept returns of products once they have been used. However, if a toy is damaged and remains in its original packaging, it is eligible for a refund or exchange at our store. We encourage customers to thoroughly test each product before completing their purchase to ensure it meets their expectations. Additionally, our team is always ready to assist you with any concerns related to the manufacturer's warranty.

Please note that returns cannot be processed by our delivery couriers. Should you need an exchange, we kindly ask that you visit our store located at 5975-103a Street NW, Edmonton, Alberta. Our staff is available to assist you from Monday to Friday, between 12 PM and 8 PM.

It is important to understand that motors, whether in vehicles or toys, generate heat during operation. The amount of heat increases with the duration of use. Most items are accompanied by instructions detailing the recommended usage time to prevent malfunction or overheating. Typically, the safe operational period is between 20 and 30 minutes.

Question 7

How much does shipping cost?

Accepted Answer

We ship Canada wide!
 
For orders in the city limits of Edmonton, delivery is $5.00 for our 1 hour delivery option.

Canada Wide shipping is flat rate $10

1. Address Accuracy: It is essential that the address provided for delivery is accurate. Any order that requires redirection due to an incorrect address will incur a redelivery fee of $15.

We appreciate your attention to these details to ensure smooth and efficient delivery of your orders.

Question 8

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods to make your shopping experience convenient:
1. Credit/Debit Cards: Visa, MasterCard, American Express.
2. PayPal: Secure online payments through your PayPal account.
3. Afterpay: Buy now, pay later with interest-free installments.
4. Gift Cards: Redeemable on our website for any purchase.
5.Cash or Etransfer

Question 9

Can I Make Special Requests For Delivery?

Accepted Answer

When you order from us, we protect your privacy and discretion.  Please communicate any special delivery instructions with our customer service representatives or drivers.
An example would be: 
Call me when you arrive and I will go to the driver's car. Don't ring the doorbell."
As well as asking
"Please leave on the side of the garage and text when it is there"
 
It's no problem!
 
It is our policy not to ring doorbells or knock at your door unless we are unable to reach you by phone or email.

Question 10

Abuse

Accepted Answer

We reserve the right to refuse service to anyone deemed abusive or violating the law.

Question 11

How do I tell the driver where to leave my order?

Accepted Answer

We make delivery as easy and discreet as you want it to be. At checkout, you’ll see a section labeled “Leave a Delivery Note” — that’s your space to tell us exactly how you’d like your goodies dropped off.

You can include:

• 🚪 “Please leave it at the front door”
 • 🚗 “I’ll come grab it from the car”
 • 🏢 Buzzer codes, apartment instructions, gate codes, etc.
 • 🧟‍♀️ Or even “Don’t ring the bell — baby is sleeping!”

No judgment, no awkwardness — just safe, fast, discreet delivery your way.

💬 Not sure what to write? A simple “door drop” or “driver car pickup” is perfect.

Question 12

What if my address is incomplete?

Accepted Answer

Please double-check your address before placing your order.
Orders missing key details (such as apartment or suite numbers) may be delayed while we contact you for confirmation. In some cases, advance payment may be required before delivery proceeds.

Question 13

Do you deliver late at night?

Accepted Answer

Yes.
Late-night delivery is one of our specialties. Availability depends on the time and delivery volume, but if checkout allows delivery, we are actively delivering.

Question 14

Can I cancel my order?

Accepted Answer

Once an order has entered processing or delivery, it cannot be canceled.
If you need to make changes, contact us immediately after placing your order and we will do our best to help.

Question 15

Why choose delivery instead of in-store pickup?

Accepted Answer

Delivery offers:
 • Speed
 • Privacy
 • Convenience
 • No waiting or in-store browsing
Some people find us in store. Some meet us at their door. Either way, you are always welcome.

Cant find what your looking for here? Give us a call (780) 203-7588