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Shipping & Returns

Discreet Shipping Policy

1 Hour Delivery is offered in Edmonton,Alberta. 

All recipients of products must have valid government ID to prove age.

We reserve the right to refuse service to anyone, at any time, for any reason.

All items shipped will be discreetly packaged.

We ship Canada-wide and to the US.  All parcels will be from :


5975-103a street NW



Return & Exchange Policy

Thank you for shopping with us at Mommys Toy Shop. We appreciate your business and want to ensure your satisfaction. Please review our exchange policy below:

1. Eligibility for Exchange:

  • Exchanges are only accepted within 7 days from the date of purchase.

  • Items must be unused, in their original packaging, and with all tags attached and unopened.

2. Exchange Process:

  • To initiate an exchange, please present the original receipt along with the item at our store within the eligible timeframe.

  • Our team will inspect the item to ensure it meets the exchange criteria.

3. Non-Exchangeable Items:

  • For hygiene and safety reasons, certain items, such as intimate apparel and personal care products, are non-exchangeable unless they are defective.

4. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product. We will provide instructions on how to proceed.

5. Refunds:

  • We do not offer refunds. Exchanges or store credit will be provided for eligible items.

6. Gift Exchanges:

  • Items received as gifts can be exchanged within the specified timeframe. The original purchaser must provide the receipt or proof of purchase.

7. Store Discretion:

  • Mommys Toy Shop reserves the right to refuse an exchange if the item does not meet the eligibility criteria or if the exchange request is not within the specified timeframe.​

8. Exchange, refund or return via delivery driver.​

  • All exchanges and/or returns must be processed at the store.  Our drivers are not permitted or expected to handle returns or exchanges.

Contact Information:

  • For any questions or concerns regarding exchanges, please contact our customer service at 780-203-7588

By making a purchase at Mommys Toy Shop, you agree to abide by this exchange policy. We appreciate your understanding and cooperation.

Thank you for choosing Mommys Toy Shop

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